The following terms apply to junk removal services provided by Sam’s Junk Removal.
Estimates and Final Pricing
Estimates provided by phone, text, or photos are based on the information supplied by the customer.
Pricing may be adjusted if the quantity, type, weight, location, access, or condition of the items differs materially from the information or photos provided before arrival.
Any pricing changes will be discussed before additional work is performed.
Access and Item Removal
Customers are responsible for providing safe and reasonable access to the items being removed.
Please advise us in advance about stairs, elevators, loading bays, long carrying distances, restricted access, unusually heavy items, or items requiring dismantling.
Items for Removal
The customer is responsible for identifying which items are to be removed.
Once items have been loaded and removed from the property, they may be recycled, donated, transferred, or disposed of and may not be recoverable.
Please make sure that personal belongings, documents, valuables, or items you wish to keep are separated before our arrival.
Items We May Decline
We may decline items that are unsafe, hazardous, prohibited, excessively heavy, or unsuitable for our equipment or disposal facilities.
We do not normally accept hazardous chemicals, asbestos, paint, toxic materials, concrete, soil, bricks, drywall, or similar construction debris unless specifically agreed to in advance.
Scheduling
Arrival times are estimates and may be affected by traffic, disposal-facility delays, previous jobs, weather, or other circumstances outside our control.
Same-day and short-notice service is subject to availability and is not guaranteed until confirmed.
Payment
Payment is due upon completion of the service unless another arrangement has been agreed to in advance.
Accepted payment methods may include cash or Interac e-Transfer.
Customer Authorization
The person booking the service confirms that they have authority to authorize removal of the items and access to the property.
Damage and Pre-Existing Conditions
Please advise us before work begins about fragile surfaces, damaged furniture, narrow access areas, or other conditions that could affect removal.
We take reasonable care while removing items, but customers should identify any special concerns before work begins.
Questions
If you have questions about a booking or these terms, call or text 604-720-2021 before your scheduled service.
